Effective 5 November 2026
1. Who we are
Clarion Digital (Pty) Ltd (registration number 2026/573345/07), trading as Clarion Web & Analytics (“Clarion”, “we”, “us”), is a website development and Power BI reporting business based in Pretoria. We are the responsible party for the personal information described in this notice.
Our Information Officer is Neville Forrester, Managing Director. You can reach him at Neville@ClarionDigital.co.za or on +27 66 587 9127.
2. What we collect
- When you contact us: your name, email address, phone number, company name and anything you tell us in a form, email, WhatsApp message or call.
- When you book a call: your name, email address, the time you choose and any notes you add.
- When you become a client: billing details, the names and contact details of people we work with, and the information needed to deliver the project, such as access to your website, systems or data.
- When you visit our website: basic technical information such as your browser type, device and the pages you visit. We use privacy-friendly analytics that do not use advertising cookies or track you across other websites.
3. Why we use it
- To reply to your enquiry and arrange calls.
- To prepare quotes, deliver projects and provide support.
- To send invoices and keep the financial and tax records the law requires.
- To keep our website and systems secure and working well.
- To send you occasional updates, only if you are a client or have agreed to receive them. You can opt out at any time.
We process personal information only where POPIA allows it: with your consent, to conclude or perform a contract with you, to comply with the law, or where it is in our or your legitimate interest.
4. Your data in client projects
When we build a website or report for you, we may handle personal information that belongs to your business, such as customer or employee records. In that case you remain the responsible party and we act as your operator. We process that information only on your instructions and for the project, keep it confidential, protect it with appropriate security measures and do not use it for anything else. Where possible, we keep personal information out of reports altogether.
5. Who we share it with
We do not sell personal information. We share it only with trusted service providers who help us run the business, and only as much as they need:
- Microsoft 365, for email, calendar, bookings and Teams calls.
- Cloudflare, which hosts and protects our website.
- Our form provider, which delivers website enquiries to our inbox.
- WhatsApp (Meta), if you choose to contact us there.
- Our accountant and bank, for invoicing and tax.
We may also disclose information where the law requires it.
6. Information sent outside South Africa
Some of our service providers store data on servers outside South Africa. We use only reputable providers that are bound by data-protection laws or agreements offering protection substantially similar to POPIA, as required by section 72 of the Act.
7. How we protect it
We use accounts protected by multi-factor authentication, encrypted connections, access limited to the people who need it, and up-to-date software. If we become aware of a security compromise affecting your personal information, we will notify you and the Information Regulator as POPIA requires.
8. How long we keep it
Enquiries that do not lead to work are deleted within 12 months. Client and financial records are kept for at least five years, as tax law requires. Client project data is returned or deleted at the end of a project, unless you ask us to keep it for ongoing support.
9. Your rights
You have the right to:
- ask whether we hold personal information about you, and request a copy of it;
- ask us to correct or delete information that is inaccurate, out of date or no longer needed;
- object to us processing your information, including for direct marketing;
- withdraw your consent at any time, where we rely on it; and
- lodge a complaint with the Information Regulator.
To use any of these rights, email our Information Officer. We will respond within a reasonable time and may need to confirm your identity first. For formal requests for access to records, see our PAIA manual.
10. Cookies
Our website does not use advertising or tracking cookies. Any cookies it sets are strictly necessary for the site to work or stay secure.
11. Complaints
If you are unhappy with how we have handled your personal information, please contact us first so we can put it right. You may also complain to the Information Regulator:
12. Changes to this notice
We may update this notice from time to time. The latest version will always be on this page, with the date it took effect.